Internal help desk software is a tool that serves a wide range of activities a business undertakes to deliver adequate information and support to internal customers of a particular company. It helps them to communicate with customers through a single interface. If the companies are operating on multiple platforms, Microsoft ticketing system would be a perfect solution. 

Companies can organize messages, give assistance, and exchange information with customers at a single point of contact. 

The help desk uses tickets for communication and hence the name ticketing system or trouble ticket system.The Microsoft help desk software generates reports that enable to gauge the team’s performance and improve the customer service strategy. Office 365 support ticket system,power automate ticketing system,sharepoint servicedesk, microsoft teams help desk app,powerapps ticketing system, sharepoint based ticketing system

Any individual who is working on tickets, responding to the tickets, managing tickets, or administering the helpdesk i.e. agents, supervisors, and admins are counted towards user license. All the plans come with five user licenses, you can buy more user license by contacting sales team or connecting wit support team.

All the requesters who are raising the requests for themselves, are defined as requesters, number of requesters are defined in each plan. You can get unlimited requesters in Premium and Enterprise plans.

Yes, you can install multiple instances of the application as long as it is in one Microsoft 365 tenant and total number of users of all the instances installed remain within the user limit as per your plan or license you purchased.

Your business needs a helpdesk trouble ticket system to help organize, prioritize, and consolidate support requests from different departments. 

Ticketing systems enable organizations to quickly assign inquiries to the most relevant agent or department, provide context to customer interactions, and track inquiries from customers.

A ticketing system for small businesses or large enterprises built on Microsoft Teams resources is usually called a Microsoft Teams Helpdesk. In this app, data stays within the client’s tenant instead of staying on 3rd party cloud services. This seems to be a simple ticketing system yet very rich with advanced features including a bot using machine learning and artificial intelligence. 

Microsoft Teams ticketing system suits the best internal ticketing system, HR help desk, IT support for employees, help desk software for schools, and many other uses within the organization. 

Yes, you can install Helpdesk 365 on multiple site collections or teams if user license count remains within the purchased license count. Incase you wish to install Helpdesk 365 on different office 365 tenant, you need to buy another license.

Yes, you can migrate Helpdesk 365 from one to anther tenant, please contact support team of Cubic Logics to complete the request.

The available languages are Czech, Dutch, English, French, German, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, and Spanish.

Once the application is deployed in your Microsoft 365 tenant, we do not maintain any access, permissions, or control over it. 

The application validates the license status by connecting to our license services. It checks the status as ‘Purchased’, ‘Trial’, ‘Expired’, etc., and updates the status within the app accordingly.